Frequently Asked Questions
Who are your typical clients?
We can help you if you:
Bought plants and are struggling to understand why they're not doing well.
Inherited plants from a friend or family member and are unfamiliar with how to care for them.
Need advice for your outdoor plants and/or your garden.
Are new to buying plants and are not sure what to get.
Are planning your garden space and need tailored recommendations.
Need advice on fertilizer, propagation, and general plant maintenance.
Own a greenhouse and need advice with setup or plant care.
Do you help with both indoor and outdoor plants?
Yes we cover both.
What regions do you cover?
As of now we're focused on North America and the United Kingdom. Within the US we're well versed with every US Plant Hardiness Zone and will tailor our advice based on your region and climate.
Why do I need you? Can't I use online forums to get this information for free?
Is WebMD sufficient for when you're sick? Then online forums should suffice :)
In all seriousness, we highly suggest you give forums a try - here is the main challenge:
You're getting advice from people with an unknown level of experience. People looking at your plant won't be asking you the right questions before providing solutions. But it's also free, so...we get it. If forums worked for us we wouldn't have built this app!
PlantHero is designed to create long-term and personalized care for your plants.
How often should I consult with a Plant Hero?
As little or as often as you like! Generally, we see a once a quarter booking with our clients to make sure things are going smoothly.
What if I'm not happy with my call?
If you're unhappy with your call, we will provide you with a 100% refund on your call no matter the reason. But we would love to know why so that we can improve our services in the future!
What if I need to reschedule my call?
For any changes you need to make please send us an note to and we'll gladly help you reschedule.
Who are the Plant Heroes?
Our team of vetted Plant Heroes is drawn from a diverse pool of gardeners, farmers, botanists, and hobbyists with a deep horticultural background and demonstrated expertise.
Will I get the same PlantHero next time?
We like to pair you up with a primary plant specialist, so you get consistent care from someone who knows the history of your particular plant. If you'd like to try someone else, feel free to let us know at
What happens if I own a super rare plant that my Plant Hero doesn't know?
Yes we do! Send us an email to and we'll get a custom gift certificate designed just for you.
Do you issue gift certificates?
There may be times where even our experts might not have the answer straight away. In this case, we will do the research and get the answers we need and get back to you with no additional charge.